What could have been a great company if it cared about its customers
I've been dying to try this subscription service for the longest time and the Disney Box absolutely sold me on trying them out. I mean if Disney partnered with them they have to be a professional company and have guaranteed quality, right? I ordered my first box in March (I understood they were having problems in regards to the pandemic and was willing to wait awhile longer) but 3 MONTHS AND OVER $100 LATER I have yet to receive anything. My package from March was marked as shipped so it should not take 3 months to arrive even during this time of crisis. I have ordered things from Japan and China and they all arrived in the usual time. So at that point I cancelled my regular subscription (monthly) and decided to stick to the Disney box (quarterly box) until something changed. HOWEVER!! After cancelling the monthly box a few days later I went back on the site and found that the Disney Box was replaced with the monthly box. I had made sure to cancel the monthly one and had triple checked before cancelling. I never received a notification to the change but I saw that it was gone from my invoices and that the Disney Box was still there before it changed a few days later. This is a sketchy company and if you take a chance doing business with them you should screenshot and document everything you change because I doubt I'll be seeing a dime of my money back. And shame on the YouTubers that promote this business.