You won't get parts nor your money back
While they have uniquely useful parts, there is a low chance of receiving them nor getting your money back. Issues: - Courier listed was not the courier they used. This is an issue when some couriers deliver to homes, some to businesses, and some only to post boxes. - Even if you were shipped a product from their "US warehouse", the product is returned to China, and they won't do anything for you until that happens. - Multiple customer service agents mean you get a different answer on the day, but none of them hold. Escalated refund to PayPal and Credit Card, after a month of back and forth. If possible, avoid. If they're the only ones that have something you need, confirm courier of part from warehouse with them in writing, ignoring what the checkout form says.