AirAsia cancelled my flight — 7 weeks later and STILL no refund
Absolutely appalling experience with AirAsia. They cancelled my flight, yet somehow I’m the one who has been left chasing my own money for SEVEN WEEKS. There is still no refund in sight. Seven weeks to return money for a service that AirAsia themselves cancelled is completely unacceptable. I’ve been left out of pocket through absolutely no fault of my own, with endless waiting and no satisfactory resolution. Taking payment is instant, but apparently returning it after they cancel the flight can take months. This has completely destroyed my confidence in AirAsia. Customers should not have to repeatedly chase an airline to get their own money back after the airline cancels their booking. Seven weeks and counting. No flight. No refund. No acceptable excuse. I would seriously think twice before booking with AirAsia if this is how customers are treated when something goes wrong.