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Hajji Wayne Ibraheem Conley

United Kingdom

1 Reviews
3 Reads
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1 review

DOOGEE

Please avoid this company Dodgy Doogee at all costs

Please avoid this company at all costs! I originally bought a S61 phone from their official eBay shop last June, the phone arrived damaged "the back case wasn't attached" they advised my to glu it back together and they refunded me around £28. The phone worked for two months then the screen input stopped working,I contacted them again and it was a back and forth for a couple of weeks but they eventually told me to return it to china for repair, the postage cost me just under £30 and they guaranteed to repair it. It arrived back in the UK nearly four months later and it still had exactly the same fault! I contacted the seller within a hour of me getting it back and explained. They initially refused to do anything, then after many many many messages they gave me a email at Doogee where I should sent a video proving that the phone was still broken, I did this straight away. I got contacted via email soon after "on the 8th of March and they said I couple return it to China again for repair and wait another four months and pay a further £30 postage or post it to the warehouse in the UK for a replacement but they wanted even more money"because of depreciation"? So now it's the 12th and they are not replying to me, I got back to customer service and they said they have no control of the eBay seller. Basically I'm stuck with a broken phone and very put of pocket. I feel totally ripped of by this company. Avoid Doogee!

2024-03-13