Appalling conduct knowingly reselling faulty products, zero accountability
I purchased a DF64 grinder, which was faulty from the very first use. The unit clogged constantly, sprayed grounds all over the kitchen, and produced wildly inconsistent grind sizes even with the same beans. A brand new grinder should not require full disassembly, vacuuming, and cleaning just to function, yet DF64 insisted this was “normal performance.” It is not. This is a fundamental design flaw and makes the grinder unfit for its basic purpose. After months of troubleshooting at their insistence, including part swaps and dismantling the machine, nothing improved. I was forced to waste endless time trying to make a defective product work. The replacement unit they eventually sent was no better, with exactly the same issues of mess, retention, and inconsistency. Clearly, this is a systemic fault, not “user error.” At one point, DF64 offered to send me a replacement ioniser part, and I accepted this in good faith as a final attempt to resolve the defects. Instead of honouring that, they began emailing me with aggressive and harassing messages, setting arbitrary deadlines, and threatening “serious action” against me. This, despite the fact that my family was overseas, dealing with a sudden bereavement, and I had already complied with their endless demands. Their emails even labelled me a “problematic customer” admitting they had listed my defective grinder for resale before even collecting it. That is appalling and shows blatant disregard for consumer rights and business ethics. This company knowingly sells and resells defective grinders, refuses accountability, and bullies customers instead of standing behind their products. The DF64 grinder is poorly engineered, messy, inconsistent, and unsuitable for anyone who values reliability in their daily coffee routine. I strongly advise avoiding DF64 Coffee altogether. Save your money and purchase from a reputable brand that respects both its products and its customers. REPLY TO RESPONSE: Your response is false and deliberately misleading. The first grinder you supplied was defective from the very first use, repeatedly clogging and requiring dismantling and vacuuming just to function. The replacement unit was also faulty, spraying coffee across the kitchen every single time it was used. To suggest this was a “minor adjustment” is a complete misrepresentation. You claim you sent me “two free dosing cups” when in reality the one that came with the grinder was faulty and you replaced it once. That was not a gift, it was a basic warranty obligation. You also offered to send me an ioniser part which I accepted in good faith, yet instead of honouring your own proposal you bombarded me with aggressive emails and arbitrary deadlines while I was overseas managing the sudden death of a family member. That conduct is harassment. Most disturbing is your written admission that you placed my defective grinder up for resale before even refunding me. This is unethical, dishonest and demonstrates blatant disregard for consumer rights. The truth is simple. DF64 Coffee supplied two defective grinders, falsely presented a mandatory replacement as a “free extra,” reneged on their own offer of repair, and resorted to harassment and threats rather than fulfilling their legal obligations. No consumer should ever have to deal with a company that behaves this way.