DON'T GET SCAMMED! FAKE REVIEWS BELOW!
It's a classic phrase for unsatisfied customers, but I am legitimately claiming that I would give 0 stars if I could. Anyone who gave 5 star reviews are clearly either Vapeciga employees, or they were paid to spam positive reviews. DON'T GET SCAMMED! Here's the situation. I put in an order online on May 8, 2020. I ordered about $300 of vape pods from them. Following my order, I received an automated email thanking me for my purchase. I found it odd at first that I never received a "order created" page, and a tracking number was also not provided. So, like any other customer, I proceeded to wait... wait... and I waited some more. About a week after I submitted my order, it started getting suspicious that I still haven't received a tracking yet so I proceeded to contact Vapeciga customer support. It took about 3 days for them to respond, and they claimed that the flavor of pods I ordered was out of stock, and asked if I was willing to change my flavor. I gave them permission to change the flavor, and once again began with the waiting game. Another week passed, still no response, still no tracking, so I contacted them again. I submitted a ticket on a Tuesday, they responded on Friday saying that they don't respond to customers because it is the weekend. HOW IS THIS POSSIBLE? They waited through the whole week and sent me an email on Friday night saying that they can't help me because customer support agents don't work on the weekend. Keep in mind, it has already been weeks since I put in my order. I contacted them again on the following Monday, and they proceeded to ignore my support tickets. Since I was being ignored, I kept submitting support tickets on a daily basis in hopes for a response. Eventually, they sent me a random tracking number linked to a Chinese tracking page. On this website, the order was created but never shipped out. I once again contacted customer support but from there on out, they never responded. I asked them to ship out my product or provide me with a refund, but they responded with an automated canned response asking if I wanted to change my flavors again. It's been almost 2 months since I initially put in my order and they still refuse to respond to my support tickets. They will NOT refund you, they will simply continue to ask if you want to change flavors. When you submit a support ticket for a refund, prepare to be ignored. I've purchased products from some shady websites in my day, but this has got to be the worst experience thus far. At the end of the day, I had to contact my bank to dispute the transaction as this website is clearly a scam. DON'T GO THROUGH WHAT I WENT THROUGH! DON'T BUY FROM THIS WEBSITE! DON'T GET SCAMMED!