No service; no call backs; no nothing
Assuming passport services were delayed because of current employment, holiday and postal interruptions, I submitted my paperwork with expedited fees May 10th via FEDEX. On May 14th I received a text from you offices advising documents had been "submitted to the government for processing." And, then everything went silent! NADA! NOT A WORD from you! I wrote to Russell Varecha on June 17th (38 days later) requesting information and updates. NADA! NOT an acknowledgement or a word from him. Later that afternoon I was advised via email from Angela Cobanov that my passport had been "suspended" because it was missing a social security number. That was it! So much for service. I tried again AND again AND again to have someone in your offices help me through this process. Ultimately, I did finally get some direction from a Facebook person and after almost TWO months, 60 DAYS, and countless hours on telephone waiting lines received my passport. Two trips were cancelled and I never heard back from you. You were eager to take my money however once that was done ... is was sayonara! You are the WORST and I hope this helps others stay away from YOU! Sayonara!