Clearly the worst experience I had
Clearly the worst experience I had. I was recommended the smart Watch Sport attività Fitness ECG PPG by a friend. Ordered it through Ali Express, received it on march 11th. I could never connect the watch to 5 devices and contacted their customer service on March 13th and was asked to send videos and photos about the issue which I sent. They contacted me on whatsApp on March 18 and kept asking for photos and videos which I sent. On april 1st my message was : there's a problem with the watch itself. Can we replace it?...the answer was YES...please give me your order number. On May 8th I still didn't receive anything and asked for an update. I had no answer through whatsapp but did eventually through their shop saying that "The message does not indicate that we will send you a new watch"... I made the mistake of trusting them and should have opened a dispute through Ali Express (They gained as much time as possible so I couldn't do it any longer). I'm sure their product are good and the one I received had issue but they cannot be trusted...Beware