A Masterclass in Avoiding Passengers
Never have I experienced such poor customer service from an airline. It wasn't just one member of staff – the entire cabin crew seemed uninterested in helping passengers. On our flight from Tokyo, Japan, my partner had pre-ordered a vegetarian meal but was served pork instead. When we raised the issue, the only option offered was pork or nothing at all, which is simply unacceptable. The service throughout the flight was extremely poor. Water was served in half-filled cups, and getting a refill was nearly impossible unless you actively stopped a member of the cabin crew. For most of the 12-hour flight, the crew seemed to ignore passengers completely. Trying to dispose of rubbish was equally frustrating. Unless you were quick enough to stop the crew as they walked past, your rubbish would remain with you for hours. The onboard Wi-Fi was another disappointment. I paid extra for it, but it never worked properly and I was unable to get any meaningful connection throughout the flight. It was a complete waste of money. To make matters worse, my luggage arrived damaged. Also, be aware that headphones are not provided, so unless you bring your own, you may not be able to enjoy the in-flight entertainment. And good luck with online check-in – that's another challenge altogether. The process was unnecessarily difficult and added even more frustration to an already poor travel experience. Overall, this was one of the worst airline experiences I have ever had. Between the poor customer service, meal issues, non-functioning Wi-Fi, damaged luggage, and problematic online check-in, I would strongly reconsider flying with this airline again.