I spent almost £350 on train…
Avoid!!! I spent £350 on train tickets for 9 of us and on the day the train was cancelled. The app said I was eligible for a refund all seemed good. I’ve had e mails to say the refund has been completed but i’ve still not received the money. There’s no way i’ve found to actually speak to anyone to try and sort it out so i’ve had no choice but to go through my credit card company to get the money back which could take 3-5 months! Will never use them again.