Faulty mower and terrible customer service
We purchased the Yuka mini about a month ago and whilst initially impressed and it working almost perfectly, it has all of a sudden stopped working completely. We've followed all the recommended steps to troubleshoot to no success. Our main issue has been how utterly terrible the customer service has been. It's taken multiple attempts at email and AI chat to get any kind of response from the company and the responses we have had have been very unhelpful and unsatisfactory. Despite the mower being very clearly faulty (and very much under warranty), they won't offer us a refund or a replacement - only insist on trying to fix our mower which they say could take 18 working days (in the meantime, we have no working mower in the height of summer). We spent a lot of money on this mower and are very very disappointed with our experience. Will never buy anything from this company again.