Customer service - Worst experience ever!!
I ordered on 25/05/2020 the Huawei Matebook 13 AMD (which includes some gifts) because it went to be delivered on 2/06/2020. I have been calling to the customer service number 08000886700 since 03/06/2020 receiving totally different answers for the stuffs such as your laptop has already been delivered, your laptop will be delivered ASAP, I don't have so much information because I am working form home or we wad an issue with your laptop in the warehouse and we have contacted with the head office, so we cannot tell you anything yet, we will contact to you ASAP. Last week, on 11/06/2020 I put a complaint asking for the laptop and a compensation and I received a phone call telling me that everything has been sorted out. This week, as I haven't received any confirmation, I have called again and the answer I have received is, we will contact to you soon but if you want we can refund you the money (I have to wait for 14 days). Of course, I don't want the money after more than 20 days waiting. I am quite desperate because I have neither the laptop nor the money and I don't know when I will get the laptop. I don't understand how this can happen in a company such as Huawei. Since it's very big, it doesn't care about the customers.