Customer Service Is Terrible
I placed my order on 9/15/2023. Nothing on their website said that the product I ordered was Pre-Order. After 5 days of trying to get ahold of their customer service (mind you sent 3 emails, 7 live chats and 1 phone call), someone finally reached out. They said that the product was pre-order and that it wouldn't ship until the 25th. Well now its the 25th and they are STILL saying it won't ship and cannot give me a date in which it will be shipped. This place was highly recommended to me from 3 people who have done business with them, but I should have asked about their customer service experience before placing my order. It's to the point, that I may be forced to do a credit card chargeback for fraud, since they've taken my money and pretty much refuse to send me what I ordered. I'm going to give it another 1-2 days, before taking that step. I strongly suggest that ANYONE who purchases from this company, reach out and make sure they have the product in stock before purchasing. If it's pre-order, they don't state it on their website. It may take you several days for someone to respond, but trust me, speak with someone before make a purchase. You'll save yourself A TON of headaches. UPDATE: So they promised that they would ship my product on the 25th. It’s now the 26th and I was told “We’re packing up your turn table. As far as when it will actually ship, we don’t know. We have to wait to see when our shipping providers get the information form our logistics department, so I can‘t tell. You when to expect your turntable or what date you will get it.” I’ve started the chargeback process at this point. PLEASE do not do business with this company. They are terrible and their customer service is hands down the worse I’ve ever experienced. DO yourself a favor and do business with a company that actually believes in shipping their products to their customers in a timely manner. AVOID AT ALL COSTS. UPDATE: After not being able to tell me when they were going to ship my products, I requested a refund and im currently waiting for it. Again, please don't do business with this company. The customer service is terrible. They don't really care about their custom satisfaction. I researched other review sites and they also mention about lost orders and several people paid for expedited shipping, only for their orders to be lost or orders take 3 weeks to be delivered. STAY CLEAR OF THIS COMPANY! YOU WILL NOT BE SATISFIED. In response to their response: My refund was processed and I got my refund. I was told that the item was packed, but would take 1-2 weeks before it was shipped. It was supposed to be shipped on the 15th, but by the 17th it was still in the shipping department. People please beware. Their customer service doesn’t even know I got a refund. This should tell you how terrible their customer service is. DO NOT BUY FROM THIS COMPANY!