I would give this company a Zero if I…
I would give this company a Zero if I could. I am going to just paste the conversation so you can see for yourself how rude their customer service agents are. Name: Dawud Your Order Number: (Optional) Universe 18:00 Welcome to Egpal, What can I help you ? Dawud 18:02 Hi! The first order I placed took a long time to complete. Will this order be that long or will the time be shorter now? Universe 18:02 we can't find you in game, are you online now Dawud 18:02 Yes! I am in the watchtower now. **** ****** I'm by the vendor Universe 18:03 your order showed ********** which one is correct Dawud 18:04 Oh! It is the same as my first order. Can I just trade with ********** again? I can send him a trade request I'm not sure if you all used the space before or just ********** Universe 18:05 no I need to confirm first whats the correct name Dawud 18:06 It should be **** ****** It's only one of me. Dawud 18:12 So my first order shows ********** with no space and ********** was able to trade my cash to me. I'm confused on why the same information can't be used when I did a quick re-order and all the information is the same? Universe 18:12 no I got confused, so whats your really correct in game name with space or not, that's different Dawud 18:17 This is my second order and I swear you all make things super difficult. Can I be transferred to your supervisor please? Universe 18:18 invite ********* now Dawud 18:18 I will but I still want to be transferred to your supervisor because you dialog is uncalled for. Universe 18:19 supervisor is not in office now, I suggest you check back in 6 hours I'm talking about your order now, do it now and let me check whats your correct character name Dawud 18:21 You are extremely disrespectful and provide horrible customer service. What is your supervisor's name or id so that I can follow up on this conversation. My correct name is **** ******. What is your supervisor's name or contact information? Universe 18:23 you did something wrong and you blamed me? Your character name is **** ****** but you put ********** on your order Dawud 18:23 I am telling you just like I stated in the beginning. I asked can I just set up a trade with need full tank and you said no. Then told me to do the same thing I requested. If you knew how to provide good customer service you would have reviewed my last order and verified my name. Thank you for not going out of your way to do anything but be condescending. Please give me your supervisor's contact information Universe 18:25 supervisor is not in office now, I suggest you check back in 6 hours Dawud 18:26 You said that already. I want to know your supervisor's name or contact information. I am going to copy this entire dialogue and forward it to your supervisor. I am really interested to see if he or she supports you speaking to customers in this manner. Universe 18:26 You heard that alreayd, check in here in 6 hours, contact this chat You rated our customer service as bad. You left the following comment: Very disrespectful and rude agent. I will not purchase with your company again. I asked to speak with the agent's supervisor and the agent refused to give the information for contact. Dawud 18:28 Who do I contact for customer complaints? Read Universe 18:28 do you know English? I have told you several times, contact here