Terrible company, stole hundreds of dollars from me, ignored DoT complaint
I have been on a multi-month nightmare with customer support at this company (they changed their name from Farescan, probably because their reviews were so bad). The airline canceled my flight and approved a refund, but made me get it through the website that I bought my ticket from. They have been zero helpful, and I've had to file a USDOT complaint. I've spent endless hours on the phone and they've just sent me in circles over and over. The number of ways they have screwed up my transaction is absolutely baffling. DO NOT BUY FROM EXPLORE TRIP! Edit: Isn't it hilarious that even though I posted no details about which case was mine, they've replied to my review with a canned message about forwarding my refund request to the airline? They aren't waiting on the airline, that's just something they post on every negative review to make it look like they're doing something when they aren't; which shows you how despicable their customer service is.