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United States

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YoGov

I had a terrible experience with YoGov…

I had a terrible experience with YoGov (now rebranded as Skip) - they were incompetent, and they actually set me back 2 months. I signed up for YoGov about 1.5 years ago when I wanted to expedite a DMV Road Test in the SF Bay Area because I needed a driver's license for work. What I didn't know (and they didn't make it clear) is that if you can't just accept any slot they give you, you lose the original slot that you had already scheduled. So on June 11 I booked a test for August 12, and I was hoping to see if YoGov could get me an earlier appointment. On July 9 they told me my test was on July 15 at 11am, but I had an important meeting for work at that time that would have been very difficult for me to cancel, so I declined the spot. What I didn't know is that I would have lost my August 12 spot, and so I ended up rebooking myself a slot for September 24. But that's not all - What made me even more furious the was that they later actually rebooked me for October 4, LATER THAN MY OWN BOOKING! It was infuriating. I asked them for a refund and they did refund me, but that doesn't make up for that fact that I wasted 2 months because of YoGov. Plus the second booking where they booked a LATER test date for me doesn't make ANY sense at all. I had been so busy with work I never reviewed them right away, but recently got their promotional materials (now as Skip) via email, and reminded me that I needed to write this review!

2020-12-01