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Claire Hines

United Kingdom

1 Reviews
3 Reads
2 Useful

1 review

Huawei Technologies

Do Not Recommend

My husband purchased a Huawei Honor 10 for me back in November 2018. I have been pleased with the phone itself as its easy to use. But have found that the paint under the glass! has started to delaminate on the back. It looks very unsightly and like I've got a really old phone. It has been kept at all times in the gel cover provided and has a screen protector on the front. I feel embarrassed of the phone. I have contacted John Lewis who we purchased it from and Huawei themselves and they said it is down to wear and tear. It is not down to wear and tear it is a fault. I was told they could send it off for repair but I might have to pay. Why should I when it is a fault. I will not purchase another phone in the future from them should this one break. I have been extremely disappointed in the customer service help as I expect big companies who make billons to be able to provide better after care. Do not recommend as after care not up to standard.

2020-06-22Helpful 2