FRUSTRATED CUSTOMER
I have never been more frustrated by a company. The processors work hard to understand the issues and to help, but they give out contradictory information and try to stall the customer since litigation and the negotiator are not doing their jobs. This is especially true when it is a complicated debt. The wait times on the phone can take up to an hour. I have waited on hold while trying to the negotiator on the line for 20-30 minutes, to then have to reexplain the issue because the information being given to me is contradictory to what has transpired during the last phone calls. I would not recommend this company to anyone trying to resolve their debt unless they are willing to babysit the company and their accounts, otherwise you could end up losing more that just your credit score. We have also paid more than the initial amount that we were told this company could settle all of our account for, and we still have a debt of over $10,000 waiting to be negotiated and settled. Be careful before agreeing to their terms, and be prepared to pay their fees before you begin paying any of your debt.