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Carl Wicks

United Kingdom

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Huawei Technologies

Do not deserve to be allowed to trade in the UK

Should be banned entirely from being to trade in the UK. I'm no fan of Trump, but he was right. Huawei are a risk to our way of life. They do steal your data and ignore your preferences for any Huawei device that you may own. Opted out of updates? Huawei will ignore your selection and force down updates without notification, updates which then break your device. To fix this, Huawei will charge you to fix the update they've just applied to your device. Its an open monopoly. They've even taken to closing down their UK support phone lines (not that they ever picked them up in the 2 months I was calling them). Completely unprofessional company and should be banned from the UK. Any retailers, e.g. Amazon, Tesco, Vodaphone, Car Phone Warehouse, Three etc, who sell Huawei devices should think about cancelling those contracts and distancing themselves from these thieves. I now have a £700 phone which is completely unusable due to Huaweis actions. They refused to provide any transparency to their service, even to the point where they seemingly don't know who their UK Service Manager is or the contact details for any of their legal dept. I also had the phone checked by a professional whose made it clear the issue is with Huawei and they'll continue to push their updates. That report cost me some money and Huawei have demanded it for free. Hmmm. Oh and there are hundreds of handset users across the globe complaining about this update. First released in June 2022 but despite all the complaints raised Huawei made no effort to revise the update before it was deployed THREE MONTHS EARLY in the UK. Zero transparency and they'll blame you for the update not working. OFCOM wake up and stop this monopoly. Huawei, if you have a problem with this review; lets talk. Give me a phone number I also wrote to Huaweis CEO through LinkedIn. Zero response which reflects how they care about their customer. DO NOT BUY HUAWEI

2023-03-29