Beware
Beware if buying products from overseas. I cannot comment on the quality of the product as it never arrived. It was lost somewhere in Australia and Remotes World took no responsibility at all, and offered no useful help. As far as they are concerned once they send an item that's the end of the matter. They seemed to be totally unaware of the actual delivery process and who was involved, leaving it all up to me to try to find the item. It appears I have lost my money. I was prepared to take a chance on the remote not working, but not to get it at all ........ So if you are considering buying from overseas be aware that may have none of the local consumer rights and may lose your money. I offer this advice genuinely to help other prospective buyers. Update 5 July 2020 Despite what Remotes World says, and the tracking showing, that the package has been delivered, it has not. I have an email from Fastway Couriers saying the parcel is lost. I have sent the email to Remotes World but they do not seem willing or able to understand. Fastway asked that the sender (RW) take action but they will not do anything. They do not seem to know how the parcel is delivered here as they keep telling me to contact the "local post office". The post office is not involved, as I have said many times and as is indicated by the emails from Fastway. I accept that I have lost my money and I don't want to waste any more time with this company. I repeat my advice to other prospective buyers .... BEWARE. Their product may be fine if you get it, but if you don't and you are in my situation, there is not much you can do about it. Update 9 July 2020 Again Remotes World ask for proof that the package has not arrived. I have sent them three emails (4 July and two on 24 June) with a copy of an email from Fastway Couriers saying that the package has been lost and asking that RW further the enquiry. They are not helpful at all and I do not intend to reply to the same request over and over again. Compete waste of time. Bottom line: I do not have the remote, I have lost the money. Update 1 September 2020 For anyone interested, I have had no response from RM even after providing all the information they requested. Also, I found a universal remote at BigW here in AU that works just fine on my device. My advice is to look locally. You will probably find what you want locally at the same price and less worry (and cheaper if you consider I still have not got my money back).