Cheap packaging & poor service. Too bad!
I wanted very much to like this product - love the company’s story and the concept! I never spend this much on skincare so it was a splurge for me. I was excited to try the product and the first thing I tried was the cleanser. Unfortunately the pump did not work - I pumped away for several minutes and couldn’t get it going. In the process of struggling with it I dropped the cap and it went right down my shower drain!!! I never could get the pump going so took the pump off, and the bottle is so narrow you cannot really pour it out. Very frustrating - I feel like I wasted my money on this. So I wrote to the company about my issue (including my funny shower drain mishap) and they took a week to respond then just gave me a generic reply telling me to pump gently. For what I spent I had hoped for a little more personalized customer support and a replacement cap and pump- doesn’t seem so hard. On top of that the day cream caused me to break out. Just overall not worth the price for crummy packaging and impersonal customer service. I cancelled my subscription.