Figures
The lying, excuses, and bs they give you is enough to make you write up a poor review like I'm doing. I received the wrong figure and I first chatted with "Sean" who insisted my figure was more valuable than the one I ordered. That is beside the point. I continued to explain that they still sent the wrong item. His logic was that I should send the wrong one back out of my pocket. Um, no. He even told me he wasn't able to send me a free return label directly to my email, which is a lie. He linked a return label in the chat that didn't even work. I then called customer support where a female agent seemingly understood my quandary, even so much as arranging for a free return and a virtual shopper to make sure the correct item was sent in its place. So, she transfers me to this virtual shopper and she sees the figure and arranges to have it sent to me by (again) transferring me to this guy who insists again I must send my figure back on my dime, while sending me a link to re-buy the figure. Again-NO! These people either do not care or they're inept. They really come off as the same scammers that call your house trying to sell you something you already have or never asked for. Hung up on him because he was just spinning his wheels, wasting my time trying to get me to buy something before they'd even send me a free return label. Called one last time and explained everything all over again. This time I was told I'd be given a refund and that refund has still not processed. These people are scammers. I will never use Best Buy again for anything.