Poor customer service from RDX
Poor customer service from RDX and their delievery partner Dispite contacting EVRI the courier you used and leaving a note on my door .see pictures They delievered the parcel damaged to my neighbours house see picture. My neighbour tried to explain it to the driver but he did not understand ny neighbour. I have severe allergy that is the reason i never have parcels delieved unless i am at home. When i contacted RDX customer service they were very unhelpful ,cut me off and two people gave me incorrect information . The consequence of this poor service i had to contact my brother who drove from Bedfordshire 66miles round trip, to pick up the box from my neighbour take it to their home desanitise the product see picture of the box but before you say it may of been my brother ,i have video door bell that shows the damage from the evri driver delievering the box. All i asked for in my first call to your customer service was for the parcel to be picked up from my neighbour and a replacement sent to be delievered to my home but i was told by your team this is not possible . I cannot remember the first person but i am sure you can listen to the recording the second agent was call Jonathan. The product it self is good but this experience means i will never order another product unless i can pick the delievery date.we are normalising bad customer service which is why you have no reason to change . That is very sad