Don't even bother with these incompetents
Don't even bother with these fools. Scheduled a vet visit for our first time here. At the last minute they canceled and I had to reschedule. Brought my dog this morning. Told them I was here. Waited 15 mins outside in the heat before anyone came out. I gave them my dogs records and signed up for premier plan as I assumed I would be back. They took my card eagerly and ran it through. They then headed back inside. I asked if they could actually take my dog inside since she was panting heavily. They told me it would be 30 mins. So I went home I live only a few mins away. I figured it would be a while based on their track record. When I got home I got a snotty rude call asking where I was. She told me it was not a drop off appointment and I was supposed to stay outside. No one told me that when I took her in and sitting outside in the heat was ridiculous. I went back and demanded to speak with a manager. Vet came out was condescending so I demanded to speak with facility manager. They gave me a number. I told them to cancel my monthly membership and charge me for the services used today. They then took their time bringing her pills out. I called manager from the car and told her their facility was a joke and people were rude. I asked if the had canceled membership. She said yes so I hung up. Since they had been so incompetent at every step of the way, I called back and asked again if the canceled the monthly charge. As expected they had not. I told her to cancel. She said she canceled but there was a balance owing and I told the fourth person in a row to cancel and charge me what was owed that I would rather swallow razor blades than come back. These people are rude, incompetent, and condescending. It's a nice facility and they are eager to get your money but I fear for dogs left there. I will never go back. Disgusting.