Absolutely terrible experience.
Absolutely terrible experience. I ordered a lamp worth more than €200 and after weeks of waiting the package still appears stuck in China with no real tracking updates. Customer service keeps sending contradictory explanations and asking for more patience, while offering a ridiculous €10–15 “compensation” for a huge delay. What is even worse is that they claim I selected “standard shipping,” when during checkout there was no alternative shipping option available at all — only free shipping was shown on the website. Now they are even asking me to pay an additional €80–100 for expedited shipping after already paying over €200. The tracking information has barely changed for days, communication feels evasive, and getting a refund is unnecessarily difficult. Very disappointing customer service and extremely unprofessional handling of the situation. I would strongly advise others to think twice before ordering from this company.