I DO NOT RECOMMEND NORTHERN KNIVES UK
I placed an order for the buy 2 get 2 free on Monday 10th aug. I was sucked in by the ads on Facebook, showing real black smiths hand forging knives at an anvil inside a real forge. However, what I didn't do was check trust pilot before placing the order. Having checked trust pilot to read the advertised 50k positive reviews, I was pretty amazed to see that many of them stated that the blade turned up blunt, filthy, covered in oil and to top it all, the the blades were being shipped out of China. So I did some digging of my own and found out that the ads couldn't be further from the truth. The blades are not made in a forge as advertised, they are made in a factory in Shenzhen, China. Their advertised lifetime guarantee is a 30 day guarantee. They state on the invoice, orders will be dispatched within 1 day. For me it's been 9 days and nothing was dispatched. (I've cancelled my order) The site states that all customer enquiries will be answered within 48hrs (Maximum) I've received one response that states, they will check with their fulfilment center to see if I can cancel my order. Which is nonsense anyway because, under the consumer rights act, you have a mandated 14 days to cancel. I've sent numerous emails even messages through the website, as well as reaching out on their Facebook messenger page, my response was from someone called Mary who asked for details of the problem. I gaver her the details and haven't heard from them since. According to public information, northern knife UK is operating under a company called Starlight Solutions whose offices are also based in Shenzhen, China. I don't particularly want to have to go down the route of contacting them to step in, but I will if I must. My only other option would be to go through my bank to have them recall the money. Needless to say, I highly recommend that you read other people's experience with this company before sending them any money.