I have bought from rightuf a few times…
I have bought from rightuf a few times and never had any problem with the figures I ordered. I decided to order an imperfect figure which was stated as damaged box but the figure was in perfect condition. When I received the figure, the hair was broken and it has been over a week since I asked for a refund over the phone. I sent in pictures like they asked, the agent asked if I wanted to get a refund. I answered yes and there has been no response from the agent in over 5 days. There customer service is absolutely terrible and very mismanaged. Using covid as an excuse for customer service which is probably handled at the home of the agent is also insulting. The agent that I spoke with also has an attitude like she doesn't care at all. Please improve your customer service. Edit: My case was solved, it took longer than anticipated but they compensated me nicely for the long wait. The last person that I spoke with was also pretty friendly. Edit to response: I've heard from others that your customer service was bad even before the covid situation. I have been nothing but kind to every person from your staff that I spoke with with. I like your shop but if you can admit that your customer service is not ideal then maybe you can improve it. I wish you the best and hope your store can become even better than what it is now.