I bought some boots from Clarks and…
I bought some boots from Clarks and that I thought was via Debenhams, turns out it was DBZ. When I tried to return them I could not find the Debenhams receipts and then realised it was DBZ. On the return it stated that it did not recognise the reference number even though I copied and pasted it several times. I messaged customer service and they gave me the reference number (the same as the one I was using) and surprise, it said it was not recognised. Then when I finally managed tried and it worked. It then told me that it was still out for delivery in the ordering process. Money had been taken. So I was unable to return it as on the system it was telling me that it had not been delivered. After several very delayed communications from them, giving me the same reference number to try, even though I had sent screen shots showing that the delivery status was incorrect. They finally wrote to me and told me that the refund timing was out of return period. And are now not answering any emails from me at all. I had initially tried to get a refund after 2 weeks of purchasing. I will be taking it further and will keep you posted. DO NOT BUY THROUGH DBZ AND CHECK WHO YOU ARE ACTUALLY PURCHASING THROUGH.