The reply was lame
I spoke with Carly on the 6th of July. She was extremely friendly and tried to help me. Carly ended up having to forward my information to a manager. She asked me to wait til the end of the week for a reply. Not a problem I told her. Thanks. I waiting til the 13th to call and find out what I need to do. Tried to call three times over 2 days and send an email. No response. Called today the 16th spoke with alexsa(spelling) once again, super friendly and tried to help but she had ended up sending my info to her manager and CC several people pertaining to my account. Both ladies were friendly and courteous. It’s the management that I’m having an issue with for not following up with me.