SAVE YOURSELF! They lied to me and threatened me! THEY ARE A SCAM!
I am only giving 5 stars because it is important that you read this... DO NOT ORDER FROM HERE THIS COMPANY IS A SCAM! I deeply regret my purchase from here and I want to warn you about this company and my awful experience with them. I ordered up to £500 worth of light fixtures, after making my order I decided to check out the reviews and was in total shock because almost every review if not all of them had the same issues. I have never come across a company with such poor ratings. I started panicking and checked their customer policy, I realised that i am entitled to a full refund if I request to cancel my order within 24 hours. I emailed them multiple times and created ‘tickets’ on their website to cancel my order an hour after making the purchase. They got back to me after a day or two and refused to cancel my order. I opened a case on Paypal immediately and each time i emailed the company back they kept telling me to close my case or else they cannot send me a refund, this is a LIE. They absolutely can give you a refund with a dispute case being open. I told them i will not close my case, for up to two months this went back and forth, i was very clear with them as I repeatedly told them I will not close my case on Paypal because they can refund me and that I do not want my order. They told me that if I dont close my case they will go through with my order and keep my money. They refused to reply through Paypal and kept threatening me and lying to me through emails. Over a month later they tried to offer me a partial refund through Paypal and keep up to £200 of my money, despite the fact that they never provided me with any services and constantly told me that it was simply impossible for them to refund me with my case being open on Paypal. It is very clear that they would try anything to keep my money including threatening me, lying to me and misleading me. If i had closed my case on Paypal I am 100% certain I would not have got my money back. It is so appalling how dishonest this company is, that Paypal case was the only sense of security I had in knowing that they will not get my money. I cannot begin to explain how much grief and stress this has caused me. Just yesterday, after two months of making an order I received my full refund via Paypal. What a nightmare to get here! I normally don’t write reviews on company’s but with this extraordinary experience I have been through I felt it was important to warn everyone about them. So, if you have placed an order with them do yourself a favour and CANCEL IT NOW! Open a dispute case with Paypal and get your money back! DO NOT close your dispute case with Paypal! If you are thinking of ordering from here DON’T! I hope this helps someone else.