Wheely long time to get them
The wheels: not too bad. Very lightweight and come at an affordable price. I heard plenty of comments about how they might need truing out of the box and that the breaking surface has been known to be defective causing a slight warped feel when braking. Despite these reviews Ii purchased the wheels and was happy to find they were fairly true to begin with. They do have a slight warped feel when braking but I am not sure it bothers me enough at this point to go through the hassle of returning them. Also the wheels are nearly impossible to fit tires on. I had to leave them in the sun for hours to warm up, use at least 3 tire levers, and have someone else help me. Lol. It was a bear to fight but we got it done. If you are not too good at putting on tires to begin with I would recommend going to a shop. If I ever get a flat on the road its going to be game over and I will have to just call a ride. Customer service: this is where I had to drop a few stars mostly. I ordered these and it took over 4 weeks to get them. Now I understand that COVID has slowed down a lot of shipping times and also my wheels had to come from from the China warehouse since the one in the US was out of the wheels I needed. Shipping time is out of the company’s control for the most part, but how they handled it is where they dropped the ball. In my case I received an email from customer service to let me know that the wheels would take a little extra since the US warehouse was waiting to get a new shipment in. I said that was fine, and waited an entire week before I heard back and this time they made the offer of shipping directly from China at an additional cost to me in order to try to get the wheels sooner. I told them that I was not about to pay extra for a product that they advertised as being able to deliver in 5-7 days. At this point I had waited over a week so no I was not looking to give them any extra money. More time went by and communication was very slow. At about 2.5 weeks into waiting I emailed the company to complain about the slow customer service and lack of info on where my wheels were. Same guys from customer service emails me back and all of a sudden is replying to my emails promptly. In the end I convinced them to directly ship from China at no extra cost to me. The next day I get word that the shipment we were waiting on finally arrived in the US and that there was no need to ship from China. So once they were in the US, they quickly shipped in a few days, but overall it took nearly a month to get these. And when I had initially complained, the company’s initial solution was to charge me to ship them directly from china. So like I said, I am not too upset about the shipping since they have little control over that, but how they handled it was disappointing.