Beware of £23 unexpected customs duty!! N
To say I am disappointed is an understatement. I bought a bundle of two bags for approximately £60 on sale. I paid $6.95 for shipping and was excited for it to be delivered. Today I have received a notification from DHL that a further £23 is owed for import duty to get the bag through customs! This was NOT mentioned at any point during the checkout on their website and only mentioned once I had paid for the items. I have since checked Amerii's website and it does mention under their FAQs section that import duty is payable in some countries, however I feel that this is deceptive as not everyone including myself would need to look at the frequently asked questions. I feel that they have omitted from mentioning it during the checkout process as they know many customers would be put off from buying if they were informed prior to purchase. Having contacted Amerii about this they have shown no interest in resolving the issue and have stated that I should have read the FAQ’s. I’ve noted multiple complaints similar to mine on trustpilot so it is clearly an issue that can be easily resolved by being more upfront during the checkout process!