We ordered a leather sectional couch…
We ordered a leather sectional couch and ottoman 7 months ago. We waited 3 months for it to arrive and when it did it was the wrong color leather. Store manager at Topanga Woodland Hills was rude and unhelpful and basically telling me I was wrong and it was the right color. I insisted that someone from the store come out and look at it (after sending the store pictures) and they too agreed this was a mistake and it would be taken care of. No rush of any kind was put on that order and we waited 14 weeks for the next sectional. SAME WRONG COLOR again. We ordered a color between Carmel and Camel and we received DARK brown. Another store manager this time told me this was an acceptable color! Took it to the corporate offices and she was very nice but her big offer was for us to keep a couch we don't like after waiting more than 6 months for a whopping 30% off. What we were looking for was a "rush" on the order being it would now be a third attempt and a discount of any kind on the couch we wanted! We returned the furniture yesterday and today our new furniture is arriving from Restoration Hardware, where I can say we honestly received excellent service!