I would like to start by saying…
I would like to start by saying overall, Canyon was great to work with over the past 2 years. I would have given them 5 stars, but I would be lying if I didn't say I had some issues at the end of my contract with them. In fact, everything went great up until my contract was set to end in February 2020. I had all accounts paid off and cleared at this point, with two left to go. I made sure to ask about those accounts because the timeframe was so short with paying those two accounts and being done with the program. I was told those accounts were the easiest to work with, not to worry, and that they'd be done. However, when I was completed in Feb I those accounts were not settled. I was put in an additional 6 month payment program (unaware of this), and that was very frustrating. Apparently this is noted in the documentation you sign when you start, but after 18 months in the program I would be lying if I said I remembered every detail in all the paperwork you complete in the beginning. I went back and forth trying to get this resolved since February, and am just now finally getting a plan set in place (which takes me another year to complete). I am unhappy I am doing this longer as I went into a very aggressive payment program to complete it as quick as possible (July 2018 to Feb 2020). Yet, I am still at this into another year. However, Joe, who is EXCELLENT at his job, has literally made things move in the past two days that no one else has done over the past 6 months. THANK YOU SO MUCH JOE for keeping your word and DOING MAGIC. I would call monthly requesting to speak with someone about this and never received any call backs. I understand we are in a pandemic, but those little things like calling back mean EVERYTHING, especially during hard times like this pandemic. I said I wouldn't write a long post and here I am writing one. I hope this helps the next person. As I said, everything was great until the end, and JOE saved my experience and my rating for this review.