Three PSN codes sent – all already used. Refund refused.
I purchased a €50 PSN Spain code from Livecards (paid €44). The code was already used upon delivery. After reporting the issue, Livecards sent me two additional replacement codes. Both were also already used. In total, three different codes, all unusable. Despite providing screenshots clearly showing that PlayStation marks the codes as “already used”, proof of purchase, and my PSN account region (Spain), Livecards keeps refusing a refund. They repeatedly asked me to contact PlayStation. Sony Spain does not offer email verification for third-party codes. Livecards even sent me links to PlayStation Thailand, which is completely irrelevant. PlayStation Thailand confirmed they cannot verify Spanish codes. As a last step, Livecards requested my PSN transaction history, which is private information and irrelevant. A transaction history cannot prove whether a code was already used on another account. After three failed codes, it is clear that Livecards is unable to provide a valid product and is instead delaying resolution by asking for impossible or inappropriate documentation. I am still waiting for a refund. Update: I can not respond to your comment Arthur, so here is my answer I have already provided my PSN transaction history and order number (2685-4817359) via support chat and email. All three PSN codes provided were already used. The matter is now under a bank dispute with BBVA, and I will cancel it if I receive a full refund. I will not provide additional private information. Final update (01/19/2026): The full refund (€44.80) has finally been received. However, the issue involved multiple already-used codes, repeated requests for impossible PSN proofs, and a slow resolution that only progressed after opening a bank dispute and leaving a public review. Refund completed, but the overall experience was poor and stressful.