Clothes seem better than lamps
UK customer buying MARVEL merch: I placed my order on the 23rd June - I sadly didn't do my usual due diligence on this website because I saw it was affiliated with a YouTuber and didn't realise it wasn't a true collaboration on merch. I also didn't really read the website properly, because I am dumb apparently, and I thought it was America-based. I didn't realise it was China until afterwards, which I know takes ages to arrive with stupid sizing. I have though given it three stars as I wasn't entirely unhappy with the clothes - I've written my experience below in case it helps anyone else. I think you do better with clothes on there as a lot of people seem to have issues with lamps. I wouldn't order from them again, I only ordered due to heavy discounts and I couldn't find the designs elsewhere. My order was shipped on day 10, having been given free delivery and shipped within 15 days. I ordered seven items and at the time it specified on the website that all items are shipped individually to allow for ease of getting to me. I had four tracking numbers on my account so I was concerned as it stated 'All shipped' with just four tracking numbers, so I wonder where the other three items were. None of the tracking numbers worked, even after a two weeks, despite the website claiming it will be up and running in 1-2 days. So, I waited. In that time I made the realisation my items were coming from China and would take forever, plus I saw all the TERRIBLE reviews on here. My four parcels arrived on the 23rd July, all in all taking one month to get to me total - what I expect from China-based products tbh. However, I was missing three items as I suspected I would be given the 'shipped individually' statement. I submitted a ticket which their website says is how to discuss issues, it stated a 1-day reply, however there was no reply after five days. I spoke to their customer chat service tonight and all got was automated responses but they basically sent me a tracking number and were like 'item on it's way'. Any time I tried to explain that I didn't believe it was on its way and I'd just like a refund I got an automated response saying 'due to COVID-19 our shipping is taking longer'. Felt like I was banging my head against a brick wall. This new tracking number miraculously worked straight away and despite the other numbers not working until they arrived at Yodel, this one seemed to strangely work. I believe that this has JUST been created and it will take another 20 days or so to arrive as they didn't want to give me a refund. It's quite annoying as the sizing is awful and I'd prefer the refund but all they care about is the money don't they. Overall though, while my experience has just been rubbish in regards to what I believe is a complete lie about shipping, the clothes are OK. They are incredibly small. I ordered three t-shirts, a pair of 'loose jogging bottoms', a jumper/jogger set, and two other jumpers. I like them to be big and oversized, and while they fit they are snug. I ordered either 2XL or 3XL and they fit as a large I'd say. I'm a big girl but usually 3XL would be quite baggy on me. Thankfully, I'm losing weight so they'll fit in a month or two, but it is annoying. Also, the material of one of the t-shirts is supposedly cotton but it is either a poly-cotton blend or just polyester, there is no label inside though to tell me that and the image on the website is clearly a cotton t-shirt. The 'loose joggers' are not loose or even joggers at all, they're basically shiny leggings. The jumper/jogger set is OK, just smaller than I'd like. The other t-shirt, which is actually cotton, is perfect, just small - I don't understand why the first t-shirt is not cotton like this one, they clearly have access to the correct t-shirt material but why make it easy on the customer, aye? I suspect that I'll receive the other three items in 20 days as I don't believe for a second they were all shipped at the same time given the account information. Their website has since changed to say 'some items are shipped individually' which I found INCREDIBLY STRANGE. Summary: - 10 days to ship from order placed - 3 weeks to arrive in the UK from shipped date - Only received four of seven items - Customer service would not refund, claimed other items on the way (blamed COVID) - Clothes too small - size up by 2/3 sizes if you don't like tight clothes (2XL is more a L) - MARVEL design are true to website image although material may not be correct I'll do a second review when the other items arrive.