Worst company I’ve ever had the displeasure of having to deal with.
Ordered a costume 1st September to go away for a specific Halloween party on the 28th October in the US so I didn’t have to mess about finding a costume. Found an off the shelf one I liked, planned to pack it to come with me before the 9th October in the UK, Plenty of time right, even according to their own website if it’s not a custom order? WRONG. The costume was “out of stock in the warehouse” which was somehow my fault (they were not forthcoming with this information), simple don’t advertise off the shelf as “in stock” if it isn’t. Proceeded for them to mess me around for 2 months, lying to keep the order as I had to change my address to where I was staying in the US which cost me extra after promising me it was really ready - shocker, that was also a lie. It arrived November 1st after Halloween. Was not best impressed. If you have anything specific ahead of time, don’t trust them to deliver on time, tell the truth about whereabouts in the process it is or do anything remotely useful to help. Don’t make the same mistake I did.