I was gifted a ticket to experience an…
I was gifted a ticket to experience an UPW event in 2019. I enjoyed the live experience, the atmosphere, the fire walk, the 'trade secrets', and seeing Tony Robbins live. So I purchased 3 tickets for $1729.36 for 2020 UPW. However, due to Covid19, the event is now being held virtually. Which is not what I or many .. many others..signed up for. The event promoters that is 'Success Resources' decided that the event is not cancelled. Instead they hold the price of your ticket for a virtual seminar. So, people paid to see Tony Robbins, do the fire walk (which by the way is a big part of the growth) and all the reasons mentioned above is not considered as cancelled. How is this logical? You are heavy promoters for this type of seminar to be held live? Come on now! You are not the only ones affected by the pandemic. I will never promote Success Resources and if I ever hear anyone speaking about Success Resources I will strongly advise NOT to purchase any tickets for your promotions ever again! If you resolved this by refunding the cost of the tickets to your customers that believes virtual reality is cheap emotions and not the same as a live event, THEN I would have considered buying future tickets. But NOPE, brand tarnished! Terrible for a company that boasts billion dollar sales and yet .. refuse to honour this one time refund under the circumstances. Shaking my head in disappointment.