Really really bad experience
I ordered a product for a Christmas present on 7th December with plenty of notice and time to receive it by Christmas. I have been in contact via email and they finally shipped this on the 18th December. My original follow up email was sent on the 17th December asking for a refund was ignored and instead they said due to a quality issue there is a delay and they need to re-produce the product and ship it. I then asked a second time for a refund and they said due to it being a personalised product they can’t refund. Which is fair enough had I not requested a refund before they had to re-produce it. My final communication was asking to submit a complaint. They are now ignoring me and my shipment is still at Wuhan Airport on 22/12/25 (according to their tracking service). Their payment address is a UK address but this is not a UK based company and I should have known better but I did not know this was a Chinese shipping company. It’s not cheap either. £41 spent on a hoodie not your usual £10 from SHEIN etc Order A00083111