Late delivery and not even an apology…
Late delivery and not even an apology from the delivery man! 25 mins late past 12pm when my slot was 10am-12pm. He even said he can be late! Then what’s the point of me choosing the time slot?! I rescheduled all my meetings and waited whole morning for him. I have a meeting at 12:10pm but ended up late for that as he only arrived at 12:25pm. The chat centre staff could not help to find out where he was or if he was on the way. All they kept saying it’s out for dispatch. Ridiculous! I’ve ordered so many times and each time around $300 and delivery was always prompt. Will never order from you guys again. It was such a waste of my time and energy! Spent close to 1hr just asking and checking with your staff what’s going on and nobody can tell me where is the delivery guy. What’s worse is the app indicated ‘delivered at 11:48am’ when i’m still waiting for him to come at 12:10pm! I thought he delivered to the wrong place! Asked him what happened when he finally arrived at 12:25pm and he said late from warehouse. And nobody had the courtesy to inform me via a call or sms that he’ll be late?! Ridiculous!!