Still Processing Refund
I booked two tickets to Trinidad for my aunts as a holiday gift through Exploretrip. One of them suffered a heart attack a couple weeks later and was advised not to travel for the foreseeable future. I called Exploretrip and spoke to several people regarding the matter and sent all the medical documents they asked for to prove that she had a medical situation. After going back and forth they agreed to refund me the tickets and sent the request to Caribbean Airlines. It has been 8 months now and every time the answer is it has already been refunded, in the process of being refunded, they haven't received the request, they don't know or it will be another 3 months. All I know is they cancelled the two seats. Several people I've spoken to have hung up on me, put me on hold and left and pawned me off to another person and I've never raised my voice once. As well they don't seem to have a file with my complaints so I have to repeat the problem every time I call. I will spend the extra money and book with the airline or a reputable agency in the future.