Hong Kong SAR China
Prompt, helpful customer service from Wendy n colleagues. Includes when I've struggled with pushing products to Woocommerce: because of using bot fight mode in Cloudflare, or image processing during uploads. Latest service involved Wendy helping sync a product purchase through my site, so I could pay for it, with Inkedjoy in turn arranging printing and shipping to customer.
As per other reviewers, responses from Wendy [just 1 person?; dunno really] are excellent. Huge contrast to another China-based company. So far, just got samples of 2 canvas prints, a canvas tote bag and a mug: very good, splendidly packaged. Now to see if they last... And how other orders go. The product design process isn't fully smooth: templates disappear when used to create products, for instance. But does work well; get a good idea of how a product might look. - and one good thing: I also ordered a t-shirt. Looked fine on screen, but I was messaged to explain my image wasn't so good for this. I uploaded another image, and it's now "in production". So care taken with just a single order, tiny for a big company; would have been so easy just to take my image and use it, never mind it wasn't really suitable. I'm using the Woocommerce plugin; does synchronise product name, photos inc mockup images. But right now, it's geared to shipping to one country/place; to use all other Inkedjoy options a tad more complex. And product design becomes "locked" once uploaded to store; don't see any info about this.