4 MONTHS LATER I GOT MY REFUND!
I have been trying to get a refund for over 4 months, the company are awful, but don’t give up! I bought tickets for the Birmingham show and they refused a refund, they told me “we are adding more value to your life so no refunds” even though I can’t access and online webinar and can’t attend another date.. I don’t even want to now! I finally got my money back, about 40 emails, countless phone calls for them to hang up, I threatened them time and time again.. soon as I said this will be going through my bank and trading standards they told me they were sending a refund, they never, so I emailed over and over again for the past week and finally today, I have my £1100 back! If they carry on refusing, DONT accept this! Go to your bank, request a chargeback and give them the details of your transaction. Most places say you have 120 days to do this but you have approx 540. (Section 75 chargeback, research it!) Make it an urgent dispute soon as possible!! Today!! Follow it through, report them to trading standards! It took me 4 months.. but I got it!! NEVER will I purchase through them again!