Terrible product and terrible customer service
I made a purchase which ended up been trash. I was told to return so they can process my refund. I shipped the hair to them since March 29th. Tracking details shows the package has been with customs since April 10th and no update on Canada post website. Canada post is also investigating. Tinashehair is refusing to return my money as they know why the hair is with customs but they have refused to tell me anything. Here is the message I was sent when I asked why the hair is still with customs - The package was detected by the customs, dear, they won’t release it to us. We’re trying to submit materials, but they won’t accept. If we got the issue solved, we’ll let you know. What was detected? It was hair that was sent, it wasn’t anything bad that was sent, what fowl play is this company trying to play? I need my refund, I have sent you my hair, you have confirmed it’s with customs for whatever reason best known to you. Send my money to me. Very terrible service. After my last review, I was told to delete my comment that they will refund my money. I said refund my money, I’m not deleting any comment yet.