DJI FPV Goggles - Anxious but overall good experience
So I will give you two words you need when dealing with DJI "patience" and "persistence". I thought I was going to have a terrible experience but after some patience and regular communication with their customer services team my issue got resolved and my DJI FPV goggles were sent back to me. In fact, a replacement pair which resolved the manufacturing issue I had with bolts on the faceplate. I did get to the point of just asking them to send the old pair back because it felt like nothing was happening for over a week, then in a day it was all resolved and new goggles were on their way back to me. It is definitely hard to communicate with them on occasion as lots o f things get lots in translation. I would say there is a customer support lady called Jane, who was amazing in following up, she emailed me out of hours with updates and followed up till my item was on its way back from the Netherlands. I wouldn't call it a flawless experience as I had so much anxiety with the lack of progress, but I would be lying if I said I am now not pleased.