Terrible customer service
Really disappointing experience trying to sign up as a pet sitter on Pawshake. I’ve used platforms like Rover and Kiwi House Sitters before with no issues, but Pawshake won’t let me complete address verification, even though I’ve provided multiple documents confirming my address, because they don't meet the correct standards. I’m in NZ on a working holiday visa, staying in a boarding house, and don’t have a NZ bank account yet, which has made address verification impossible despite having documents confirming my address. Customer service has been very frustrating and completely unhelpful. Most replies feel automated and don’t address any of the details I’ve already explained in previous emails. I only wanted to offer dog walking and home visits, not boarding, so it’s disappointing to be blocked from using the platform over this. Really disappointing experience compared to other pet sitting platforms I’ve used.