Very Disappointed
I was so hopeful when I ordered my Proven personalized cleanser and moisturizers. I used the products for a good month. My skin texture actually became worse, and I saw no improvement in my dark spots and hyperpigmentation. When I went back to using my previous skincare routine, my texture improved. I contacted customer service about a refund and was told that because my products were specially made, I could not return any unused product for a refund. I contacted them again and was asked whether they could reformulate my products and send for free. They told me that because I requested this after 28 days of having the product, I could not receive free reformulated products. Other personalized skincare companies--Atolla and Curology--reformulate their product for free or provide a refund, respectively. This is not a consumer friendly company. If they reformulated my products and they worked, I would continue to be a customer.