SUSuccess Resources★★★★★
Zero care for the customer
Zero care for the customer
After 6 long months trying to get back the £2300 I invested in a face 2 face ticket for UPW, I finally got the money yesterday.
This company changed the event to a virtual one and tried to say I was getting value. It changed the online terms and conditions several times meaning they aligned to every action they took. Every email was met, after very long delays with a generic and patronising response.
It was only after a complaint to the BBB in the US which alerted Robbins Research to the behaviour of this firm, did I finally get a refund offer and even then had to wait 18 days for the money back. Robbins research behaved professionally and with empathy and it's thanks to them the refund is taking place.
I would recommend lodging a complaint with BBB if you are trying to get refunds like hundreds of others.
2020-10-08Helpful 3
SUSuccess Resources★★★★★
Just dreadful in every way
Just dreadful in every way. Greed, lack of empathy, failure to listen and tardy responses. Computer says NO every time.
I booked a ticket for UPW at a cost of £2225.
In April I received a text message that stated the event had been postponed due to Covid and I must pick one of three options..
1. Accept new date in October
2. Book for 2021 date
3. Book another success resource event
I had another engagement for the October date so I asked for a refund. I was told NO. I asked again several times and kept being told NO. The company stated that the event had been postponed rather than cancelled. They never addresses the points in my emails and at one point even suggested I review why I had booked the UPW in the first place as my mindset needed work. I couldn’t actually believe they wrote that.
After several months of getting nowhere, I changed my October plans and decided to accept the October date with the intention of turning up on day one and asking for the full refund as part of the 100% money back guarantee.
It was then I received another email to say that the October event was now virtual! £2200 for a virtual event which they were selling for £395!!
I once again wrote and said I would like a refund and received a very poor email saying it was important I understood the event hadn’t been cancelled, it had now been postponed to 2021 and I was being offered a FREE ticket to that event (FREE? How is it free if I have paid £2200) and that Tony is serving me so much more by giving me two events! I am a mindset coach and the video that was provided of Tony convincing us that the virtual event will be even better than the live one was full of hypnotic language and manipulation. Not impressed.
To my mind the event in October has been cancelled and yet still I can’t get my money back and not can the hundreds of other people who feel they are being scammed.
It’s so disappointing that somebody who is so highly thought of in the industry would behave in this way.
Success Resources tell me not to worry, I will get to see Tony in the flesh one day! I don’t actually want to after all of this!
32 emails in 5 months and still no resolution!
2020-08-28Helpful 1
