Non-existent 30 day money back guarantee!
If I could rate this company 0 then I would. I total scam. I signed up after being taken in by their Instagram ad promising results and a personalised plan. I was slightly nervous and wish I’d read these reviews beforehand, however the timer on the checkout page counting down the seconds until the discount code expired pressured me into signing up quickly. I chose the one month plan and paid the ‘discounted’ price of $19.99 and thought that even if I didn’t like it, I would be covered by their 30 day money back guarantee that is advertised all over the web page. I downloaded app which was not user friendly at all. I couldn’t figure out how to get to where I wanted and pop up boxes kept getting on the way. Once I did managed to have a look at the workouts and meal plans, it was nothing special and certainly not personalised. I decided I wasn’t likely to use the service so tried to cancel the recurring billing and try to get a refund under the 30 day money back guarantee. The only way to do this is by contacting their customer service. I sent three messages - firstly through the messaging service in app, secondly by email and then thirdly another in app message. Only my third message was responded to by Abram. After I reconfirmed that I wanted to stop the recurring billing, this was processed and I received this cancellation via email no problem (I have yet to see whether any further money will actually be taken or if the cancellation was successful). However, upon chasing for the refund, he informed me that the 30 day money back guarantee does not apply to the three month plan that I signed up for. However, I was pretty confident that I only signed up to the one month plan and this was confirmed in my welcome email. I replied as such and he apologised, stating that he had only recently joined the company (I can see this is a blatant lie from other reviews). He then said that because I signed up on a discounted rate, the 30 day money back guarantee does not apply. However, there does not seem to be anyway to sign up to this service without using a discounted rate, and therefore their 30 day money back guarantee is completely redundant as no one will ever be able to use it! Please do not get taken in like I did by their promise of results - it’s a complete scam!