Don't buy at Home Depot
On June 23rd, 2026 we bought an LG washer & dryer from Home Depot. On our first wash the washer made clunking sounds – like there was loose change inside or a zipper on some clothes. That was not the case! We called Home Depot and were told it’s not their problem – it’s LG’s problem. We called LG and the excuses were abundant. Eventually, two guys from LG showed up a few days later. All’s we heard from them, over and over, was that they are not technicians and any weird noise or problem had to be handled by technicians. We again called LG and the excuses were aplenty. Bottom line is that no technicians would be dispatched. What of the extended warranty we paid for. The woman from LG had no record we had an extended warranty. We had to scan and submit the proof of purchase of the extended warranty to the email address we were given. Back to square one. Next, we were told to provide the serial number. That same woman told us it’s not a valid number. We again had to take a picture, scan it, and submit it to the email address. The washer was then verified. Now we were told to take a video, with sound, of the washer making this noise. Until then, no technician would be dispatched. She then ended the call. What excuse is next? What hoop are we supposed to jump through next? So much for buying an extended warranty when nobody is willing to help. In the meantime, we are without a washing machine. Additionally, the woman from LG was short with us and rather rude. How dare we complain of an LG product having problems – warranty or not! We can’t return the washer to Home Depot because they have a 48-hour return policy on LG products. We were told by that woman at LG that we can’t return the washer as LG has a 14-day return policy. So, here we sit with a washer that doesn’t work right and our extended warranty means SQUAT!